Enterprises face challenges proving positive ROI from AI, with only 5-25% success reported. To overcome these hurdles, two pathways emerge: embedding AI seamlessly into existing processes and providing user training. Effective adoption requires understanding user workflows and ensuring AI's integration enhances, rather than disrupts, established practices.
Three Moves in 30 days: How ServiceNow is Rewriting Its Value Proposition for CIOs
ServiceNow is making significant changes that CIOs should take note of. ServiceNow’s CEO Bill McDermott is no stranger to building empires as exemplified during his tenure at SAP. In just the past 30 days, several indicators provide guidance on where ServiceNow is…
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CIO In The Know – Continuing the Velocity – Insights That Move CIOs Forward
Happy New Year! 2026 kicks off with a bang…and a long list of subjects to cover. The CIO Playbook for 2026 is out and covers a wide gamut of topics CIOs are facing in 2026. TL;DR: It’s more than AI and technology.…
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CIO Playbook for 2026
This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
Businesses are about to see significant leadership changes which will greatly impact tech strategy…and tech leadership
A recent LHH Executive Search study revealed that 60% of global c-suite executives plan to leave their roles within three years, citing various reasons. This leadership turnover may influence technology strategies, necessitating a shift from traditional to transformational CIOs to enhance business outcomes amid increasing pressure to leverage AI effectively.
NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
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CIO In The Know – AI or not to AI. That is the question…and how.
It seems every conversation touches on AI. AI is everywhere. At the same time, CIOs and CEOs are growing in their fatigue with AI conversations. Part of the problem is that vendors are adding ‘AI’ to everything and making it hard to…
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Cisco Just Redefined AI Security – And It’s Coming for Your Threat Stack
Cisco launched an AI-fueled security offensive that changes how enterprises will think about XDR, SecOps, and the future of cyber defense. Cisco, well-known and respected for their network equipment including switches, routers and firewalls is facing the next era of…
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HPE closes deal with Juniper Networks and what it means for CIOs
Yesterday, HPE announced that after 18 months in the making and with a lot of legal negotiations, they finally received DOJ approval to close the acquisition of Juniper Networks. I jumped on a briefing with the CEO’s of both HPE and Juniper…
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HPE Embraces Agentic AI and Signals a Power Shift in Enterprise Ops
I was on the ground this week at HPE’s annual Discover conference in Las Vegas. At the conference HPE made a slew of announcements that demonstrated a significant shift in both their direction and ultimate value to enterprise customers. In…
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