Agentic AI personal agents are gaining traction for enhancing productivity, but they present significant risks for CIOs due to potential data breaches and malicious activities. While they can streamline workflows by accessing user data, the lack of governance and oversight raises concerns. Organizations must educate users on the associated risks and implement security measures to safeguard sensitive information.
Tag: agents
Artificial intelligence is revolutionizing customer engagement strategies for contact centers and service management
The discourse surrounding AI in contact centers suggests a nuanced approach rather than outright replacement of human agents. While AI can enhance efficiency and improve customer experience, it poses challenges, especially with ingrained systems. Successful integration requires understanding business needs and leveraging AI to augment, not entirely replace, human roles, focusing on value enhancement.
CIO Playbook for 2026
This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
Cisco Just Redefined AI Security – And It’s Coming for Your Threat Stack
Cisco launched an AI-fueled security offensive that changes how enterprises will think about XDR, SecOps, and the future of cyber defense. Cisco, well-known and respected for their network equipment including switches, routers and firewalls is facing the next era of…
Read More Cisco Just Redefined AI Security – And It’s Coming for Your Threat Stack
HPE Embraces Agentic AI and Signals a Power Shift in Enterprise Ops
I was on the ground this week at HPE’s annual Discover conference in Las Vegas. At the conference HPE made a slew of announcements that demonstrated a significant shift in both their direction and ultimate value to enterprise customers. In…
Read More HPE Embraces Agentic AI and Signals a Power Shift in Enterprise Ops
Four Key Takeaways from SAP Sapphire
This week, SAP held their annual Sapphire conference in Orlando. Sapphire brought together 14,000 people to see the latest SAP has to offer…and the evolution of their thinking. I’ve attended Sapphire for many years, and this year has been one…
The Velocity Chain: Creating the flywheel for business acceleration
Enterprise executives aim to accelerate and differentiate their businesses by utilizing data more effectively, with AI serving as a catalyst. To enhance decision-making speed and direction, organizations must address the complexities of data governance and focus on aligning insights with core business objectives. Starting small while accelerating processes fosters greater organizational agility and performance.
Ephemeral Agents: The next horizon coming for agentic AI
As technology innovation accelerates at a breakneck pace, enterprises struggle to consume the technology already in front of them. First it was generative AI, then agentic. Now, there is a new horizon to the agentic era…ephemeral agents. Ephemeral agents will drive…
Read More Ephemeral Agents: The next horizon coming for agentic AI
AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise
AI agents are all the rage among enterprise leaders. The capabilities and potential that agents bring…especially in the era of agentic AI are significant. Companies such as Salesforce, SAP, and many others are working hard to build intelligence into their agents. Historically,…
Read More AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise
The CIO Playbook for 2025
It's that time of year again for our annual CIO Playbook! As we delve into 2025, the role of the Chief Information Officer (CIO) continues to evolve at a rapid pace. The digital landscape is more complex and dynamic than…