This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
Tag: artificial intelligence
NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
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HPE Embraces Agentic AI and Signals a Power Shift in Enterprise Ops
I was on the ground this week at HPE’s annual Discover conference in Las Vegas. At the conference HPE made a slew of announcements that demonstrated a significant shift in both their direction and ultimate value to enterprise customers. In…
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Google Gemini CLI takes enterprises further toward autonomous AI operations
Google just announced Gemini CLI which brings the power of Gemini’s AI capabilities to the command line of code development. This is more than just a copilot or code generation. It is the ability to programmatically bring AI into core application development.…
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Four Key Takeaways from SAP Sapphire
This week, SAP held their annual Sapphire conference in Orlando. Sapphire brought together 14,000 people to see the latest SAP has to offer…and the evolution of their thinking. I’ve attended Sapphire for many years, and this year has been one…
Watch Your Flank: New Entrants Sidestep Competition
Companies often compete in specific swim lanes or markets. Depending on the market, there are broad implications and more finer details or sub-markets. The default competitors define their space and new entrants work within the bounds set by the stalwarts.…
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Under Pressure: The Hidden Infrastructure Crisis No One Is Talking About
The demand for AI and data challenges old paradigms of unlimited resources, prompting efficiency and smarter resource utilization in IT. Companies face pressures from underutilization, over-provisioning, and physical constraints like cooling and power needs. A cultural shift toward intelligent resource management is essential for innovation amidst these challenges.
Five things I am looking for this week at RSAC
This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…
AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise
AI agents are all the rage among enterprise leaders. The capabilities and potential that agents bring…especially in the era of agentic AI are significant. Companies such as Salesforce, SAP, and many others are working hard to build intelligence into their agents. Historically,…
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The CIO Playbook for 2025
It's that time of year again for our annual CIO Playbook! As we delve into 2025, the role of the Chief Information Officer (CIO) continues to evolve at a rapid pace. The digital landscape is more complex and dynamic than…