CIO Playbook for 2026

This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…

Businesses are about to see significant leadership changes which will greatly impact tech strategy…and tech leadership

A recent LHH Executive Search study revealed that 60% of global c-suite executives plan to leave their roles within three years, citing various reasons. This leadership turnover may influence technology strategies, necessitating a shift from traditional to transformational CIOs to enhance business outcomes amid increasing pressure to leverage AI effectively.

NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice

The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…

CIO In The Know – AI or not to AI. That is the question…and how.

It seems every conversation touches on AI. AI is everywhere. At the same time, CIOs and CEOs are growing in their fatigue with AI conversations. Part of the problem is that vendors are adding ‘AI’ to everything and making it hard to…

HPE closes deal with Juniper Networks and what it means for CIOs

Yesterday, HPE announced that after 18 months in the making and with a lot of legal negotiations, they finally received DOJ approval to close the acquisition of Juniper Networks. I jumped on a briefing with the CEO’s of both HPE and Juniper…

Google Gemini CLI takes enterprises further toward autonomous AI operations

Google just announced Gemini CLI which brings the power of Gemini’s AI capabilities to the command line of code development. This is more than just a copilot or code generation. It is the ability to programmatically bring AI into core application development.…

Watch Your Flank: New Entrants Sidestep Competition

Companies often compete in specific swim lanes or markets. Depending on the market, there are broad implications and more finer details or sub-markets. The default competitors define their space and new entrants work within the bounds set by the stalwarts.…

CIO In The Know – CIOs, Buckle Up: The First 120 Days of 2025 Just Redefined Your Roadmap

The first four months of 2025 have significantly altered the CIO landscape, emphasizing the need for transformational leadership amid disruptions in AI, governance, and cybersecurity. CIOs are now focusing on data strategy and emerging AI agent discussions while grappling with complex regulatory environments. A mid-year Playbook update may be necessary to navigate these changes.

Ephemeral Agents: The next horizon coming for agentic AI

As technology innovation accelerates at a breakneck pace, enterprises struggle to consume the technology already in front of them. First it was generative AI, then agentic. Now, there is a new horizon to the agentic era…ephemeral agents. Ephemeral agents will drive…

Five things I am looking for this week at RSAC

This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…