The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
Read More NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
It seems every conversation touches on AI. AI is everywhere. At the same time, CIOs and CEOs are growing in their fatigue with AI conversations. Part of the problem is that vendors are adding ‘AI’ to everything and making it hard to…
Read More CIO In The Know – AI or not to AI. That is the question…and how.
Yesterday, HPE announced that after 18 months in the making and with a lot of legal negotiations, they finally received DOJ approval to close the acquisition of Juniper Networks. I jumped on a briefing with the CEO’s of both HPE and Juniper…
Read More HPE closes deal with Juniper Networks and what it means for CIOs
Google just announced Gemini CLI which brings the power of Gemini’s AI capabilities to the command line of code development. This is more than just a copilot or code generation. It is the ability to programmatically bring AI into core application development.…
Read More Google Gemini CLI takes enterprises further toward autonomous AI operations
Companies often compete in specific swim lanes or markets. Depending on the market, there are broad implications and more finer details or sub-markets. The default competitors define their space and new entrants work within the bounds set by the stalwarts.…
Read More Watch Your Flank: New Entrants Sidestep Competition
The first four months of 2025 have significantly altered the CIO landscape, emphasizing the need for transformational leadership amid disruptions in AI, governance, and cybersecurity. CIOs are now focusing on data strategy and emerging AI agent discussions while grappling with complex regulatory environments. A mid-year Playbook update may be necessary to navigate these changes.
As technology innovation accelerates at a breakneck pace, enterprises struggle to consume the technology already in front of them. First it was generative AI, then agentic. Now, there is a new horizon to the agentic era…ephemeral agents. Ephemeral agents will drive…
Read More Ephemeral Agents: The next horizon coming for agentic AI
This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…
AI agents are all the rage among enterprise leaders. The capabilities and potential that agents bring…especially in the era of agentic AI are significant. Companies such as Salesforce, SAP, and many others are working hard to build intelligence into their agents. Historically,…
Read More AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise
It's that time of year again for our annual CIO Playbook! As we delve into 2025, the role of the Chief Information Officer (CIO) continues to evolve at a rapid pace. The digital landscape is more complex and dynamic than…
