Leading Digital Transformation in a Financial Institution with Sangy Vatsa

This week I’m joined by Sangy Vatsa who is the EVP and Chief Information Officer at Comerica Bank. In our discussion, Sangy outlines how digital transformation came to a 178-year-old bank. As part of that transformation, Sangy shares the details…

The unique value a CIO brings to customer engagement with Colleen Berube

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to…

Understanding the value and types of technology influencers

With the advent of social media came influencer marketing. The space started with consumer-focused influencers or those who would pitch a company’s products to their following. These relationships were often B2C relationships and influencers were often celebrities or personalities with…

Salesforce bridges the customer engagement gap for growth at Dreamforce

Last week was Salesforce’s Dreamforce conference in San Francisco with a whopping 170,000+ attendees. Even so, what were the key takeaways? Today, many enterprises are either Salesforce customers and follow the space closely as it pertains to a key element…

The difference between the Traditional CIO and the Transformational CIO

Over the past several years, the role of the Chief Information Office (CIO) has changed. If you are a CIO, do you know which type you most closely align with…or aspire to be? If you are working with a CIO,…

These four things will close the gap between the CMO & CIO

The landscape for marketers is shifting dramatically. In order for marketers to be successful, they must rely on technology and data. The bottom line is that the Chief Marketing Officer (CMO) needs the Chief Information Officer (CIO) and vice versa.…

Digital Transformation requires intimate knowledge of the business

  Moving to a digital enterprise is not a trivial task. It is neither a journey nor a destination. The shift for an enterprise to embrace digital requires a cohesive effort on multiple levels. Technology plays a role, but only…