This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
Tag: Collaboration
NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
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The CIO Playbook for 2024
2023 was expected to be a bumpy ride as I mentioned in the CIO Playbook for 2023. It turned out much bumpier than expecting. Unfortunately, there is still a good bit of uncertainty going into 2024. The good news is that…
Six considerations for executives making difficult decisions
Over the course of time, CIOs, executive teams, and boards must make difficult decisions that have a wide-ranging impact on the company and its stakeholders. These are often exceptionally critical to a company’s business. When traversing these incredibly difficult decisions,…
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12 things to consider when working remotely for an extended period
As more companies ask employees to work remotely, there are a number of things to consider. I have assembled a quick list of 12 things that have worked for me and could work for you: Discipline: Working remotely requires a…
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Here are three things to prepare your organization for a pandemic outbreak
In light of the recent Coronavirus or COVID-19 pandemic outbreak, now is a good time to review your plans. Two of those key plans here are your disaster recovery (DR) and business continuity (BC) plans. Each plan plays an instrumental…
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Microsoft empowers the developer at Connect
This week at Microsoft Connect in New York City, Microsoft announced a number of products geared toward bringing intelligence and the computing edge closer together. The tools continue Microsoft’s support of a varied and growing ecosystem of evolving solutions. At…
Understanding the Communications Conundrum: What is the goal?
For years now, different communications solutions have come and gone. Just about every major enterprise player has had a solution at one time or another. Looking back, we started with relatively primitive solutions to communicate between coworkers. Then came email.…
Read More Understanding the Communications Conundrum: What is the goal?