Last week, AWS held their “What’s next with AWS” event in San Francisco. The event brought together a group of analysts, media and customers to view their new launches firsthand. In addition, the event keynote was livestreamed for those who…
Tag: connect
Artificial intelligence is revolutionizing customer engagement strategies for contact centers and service management
The discourse surrounding AI in contact centers suggests a nuanced approach rather than outright replacement of human agents. While AI can enhance efficiency and improve customer experience, it poses challenges, especially with ingrained systems. Successful integration requires understanding business needs and leveraging AI to augment, not entirely replace, human roles, focusing on value enhancement.
Amazon re:Invent Recap – Cloud, AI, Data and more
Amazon just held their annual Amazon Web Services (AWS) re:Invent conference in Las Vegas with more than 50,000 attendees in-person with many more attending online. The conference is so large that it spans the entire Las Vegas strip from the Wynn to Mandalay Bay…
Microsoft empowers the developer at Connect
This week at Microsoft Connect in New York City, Microsoft announced a number of products geared toward bringing intelligence and the computing edge closer together. The tools continue Microsoft’s support of a varied and growing ecosystem of evolving solutions. At…