The CIO In The Know newsletter highlights the evolving discourse among CIOs regarding artificial intelligence (AI), its capabilities, and associated challenges. It emphasizes the importance of aligning AI with customer experience metrics and addressing cybersecurity concerns. Additionally, it advocates for a balanced approach to automated remediation, while exploring trends toward suite-based solutions over isolated applications.
Tag: crm
Is SaaS dead? The reports of SaaS’ death are greatly exaggerated
The discussion centers on whether AI can replace Software-as-a-Service (SaaS) applications. While many assert AI will fully replace SaaS, it's more accurate to say AI may augment or improve certain SaaS functionalities. The complexity of building enterprise applications using AI, alongside governance and operational challenges, suggests that a complete replacement is improbable.
CIO Playbook for 2026
This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
ServiceNow’s Latest AI Power Move: What CIOs Need to Know About the Logik.ai Acquisition
How this smart CPQ integration signals a deeper push into CRM—and what it means for your tech stack ServiceNow is making significant waves with their recent AI acquisitions. Just a few weeks ago, they announced their massive $2.85 billion acquisition…
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Five things critical to the future of SAP and their co-CEOs
Just a few days ago, SAP announced earnings and a significant change to their CEO leadership. After a good run leading SAP, Bill McDermott is stepping down to make way for Jennifer Morgan and Christian Klein to take co-CEO roles.…
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Salesforce bridges the customer engagement gap for growth at Dreamforce
Last week was Salesforce’s Dreamforce conference in San Francisco with a whopping 170,000+ attendees. Even so, what were the key takeaways? Today, many enterprises are either Salesforce customers and follow the space closely as it pertains to a key element…
Read More Salesforce bridges the customer engagement gap for growth at Dreamforce