The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
Read More NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
Google just announced Gemini CLI which brings the power of Gemini’s AI capabilities to the command line of code development. This is more than just a copilot or code generation. It is the ability to programmatically bring AI into core application development.…
Read More Google Gemini CLI takes enterprises further toward autonomous AI operations
This week, SAP held their annual Sapphire conference in Orlando. Sapphire brought together 14,000 people to see the latest SAP has to offer…and the evolution of their thinking. I’ve attended Sapphire for many years, and this year has been one…
As technology innovation accelerates at a breakneck pace, enterprises struggle to consume the technology already in front of them. First it was generative AI, then agentic. Now, there is a new horizon to the agentic era…ephemeral agents. Ephemeral agents will drive…
Read More Ephemeral Agents: The next horizon coming for agentic AI
This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…
AI agents are all the rage among enterprise leaders. The capabilities and potential that agents bring…especially in the era of agentic AI are significant. Companies such as Salesforce, SAP, and many others are working hard to build intelligence into their agents. Historically,…
Read More AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise
It's that time of year again for our annual CIO Playbook! As we delve into 2025, the role of the Chief Information Officer (CIO) continues to evolve at a rapid pace. The digital landscape is more complex and dynamic than…
Prior to the pandemic, remote and home networks were a relatively small concern from a risk perspective. During the pandemic, this risk skyrocketed as employees were required to rely on their home network as an extension of their corporate network.…
Read More Lumen Black Lotus Labs outlines Raptor Train bot network impacting SOHO and IoT devices
CIOs are heading into the 2025 budget season, and all eyes are on how budgets will change and where spending will go. Let’s unpack the details and indicators that are driving the decisions. Here are a few observations. Inflation continues…
Read More Lower inflation opens the door for larger 2025 IT budgets
By now, most in IT have heard of the global impact from the CrowdStrike software bug. Essentially, a ‘content update’, not a change in software code caused Microsoft Windows based systems to crash. The impact was incredibly swift and widespread causing…
Read More Lessons learned from the CrowdStrike and Microsoft outage
