Last week, AWS held their “What’s next with AWS” event in San Francisco. The event brought together a group of analysts, media and customers to view their new launches firsthand. In addition, the event keynote was livestreamed for those who…
Tag: guardrails
NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
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Five things I am looking for this week at RSAC
This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…
Amazon re:Invent Recap – Cloud, AI, Data and more
Amazon just held their annual Amazon Web Services (AWS) re:Invent conference in Las Vegas with more than 50,000 attendees in-person with many more attending online. The conference is so large that it spans the entire Las Vegas strip from the Wynn to Mandalay Bay…