CIO In The Know – AI Gets a Reality Check and Focus on the Right Metrics

The CIO In The Know newsletter highlights the evolving discourse among CIOs regarding artificial intelligence (AI), its capabilities, and associated challenges. It emphasizes the importance of aligning AI with customer experience metrics and addressing cybersecurity concerns. Additionally, it advocates for a balanced approach to automated remediation, while exploring trends toward suite-based solutions over isolated applications.

CIO In The Know – CIOs face a bumpy road with a positive upside

The latest CIO In The Know newsletter discusses recurring challenges faced by CIOs, such as closing the gap between problems and solutions, evolving data center infrastructure, and the impact of AI on security and customer experience. It's a pivotal time for CIOs to innovate, adapt, and leverage AI opportunities despite increasing complexities.

Agentic AI agent identity is raising critical issues for enterprises

Agentic AI encompasses complexities including agent identity, which is crucial for understanding and managing agents in workflows. Unlike humans, agents operate autonomously with different dynamics of identity, authority, and permissions. Managing agent identity and registries is essential, as demands for flexibility and governance grow in sophisticated multi-agent environments.

The Trojan Horse in Your Inbox: Why Personal AI Agents are a CIO’s Newest Nightmare

Agentic AI personal agents are gaining traction for enhancing productivity, but they present significant risks for CIOs due to potential data breaches and malicious activities. While they can streamline workflows by accessing user data, the lack of governance and oversight raises concerns. Organizations must educate users on the associated risks and implement security measures to safeguard sensitive information.

Is SaaS dead? The reports of SaaS’ death are greatly exaggerated

The discussion centers on whether AI can replace Software-as-a-Service (SaaS) applications. While many assert AI will fully replace SaaS, it's more accurate to say AI may augment or improve certain SaaS functionalities. The complexity of building enterprise applications using AI, alongside governance and operational challenges, suggests that a complete replacement is improbable.

Beyond the Hype: 9 Cybersecurity Realities CIOs Must Face at RSAC 2026

Enterprises must rethink cybersecurity strategies in 2026, driven by advancements in AI and quantum technologies. The upcoming RSAC conference will highlight key areas to watch, including AI applications, network security, simplification of solutions, post-quantum cryptography, and evolving identity management. These aspects reflect the complexity and urgency of current cybersecurity challenges.

Cisco Just Redefined AI Security – And It’s Coming for Your Threat Stack

Cisco launched an AI-fueled security offensive that changes how enterprises will think about XDR, SecOps, and the future of cyber defense. Cisco, well-known and respected for their network equipment including switches, routers and firewalls is facing the next era of…

Ephemeral Agents: The next horizon coming for agentic AI

As technology innovation accelerates at a breakneck pace, enterprises struggle to consume the technology already in front of them. First it was generative AI, then agentic. Now, there is a new horizon to the agentic era…ephemeral agents. Ephemeral agents will drive…

Five things I am looking for this week at RSAC

This week is the annual RSAC Conference (RSAC) at Moscone Center in San Francisco. RSAC is a massive cybersecurity-focused conference with everything you could imagine in the world of cybersecurity in one place. I’ve attended RSAC for many years and while solutions…

AI Agent Sprawl: Managing Opportunity and Risk in the Enterprise

AI agents are all the rage among enterprise leaders. The capabilities and potential that agents bring…especially in the era of agentic AI are significant. Companies such as Salesforce, SAP, and many others are working hard to build intelligence into their agents. Historically,…