ServiceNow is making significant changes that CIOs should take note of. ServiceNow’s CEO Bill McDermott is no stranger to building empires as exemplified during his tenure at SAP. In just the past 30 days, several indicators provide guidance on where ServiceNow is…
Read More Three Moves in 30 days: How ServiceNow is Rewriting Its Value Proposition for CIOs
Happy New Year! 2026 kicks off with a bang…and a long list of subjects to cover. The CIO Playbook for 2026 is out and covers a wide gamut of topics CIOs are facing in 2026. TL;DR: It’s more than AI and technology.…
Read More CIO In The Know – Continuing the Velocity – Insights That Move CIOs Forward
This year’s CIO playbook is a little different from past years…and for good reason. The items in the CIO Playbook for 2025 still hold true. What has changed is something that has been evolving for some time. The way we conduct business and the…
A recent LHH Executive Search study revealed that 60% of global c-suite executives plan to leave their roles within three years, citing various reasons. This leadership turnover may influence technology strategies, necessitating a shift from traditional to transformational CIOs to enhance business outcomes amid increasing pressure to leverage AI effectively.
In a recent podcast, Eduard de Vries Sands, CIO of EVERSANA, discusses the evolving role of CIOs towards becoming Chief Context Officers. He emphasizes the importance of a product operating model focused on business outcomes, reducing reliance on traditional IT management, and fostering a culture of innovation and learning within teams to drive value.
In this podcast episode, Tim Crawford interviews Gaurav Singal, CTO of Cantaloupe, who discusses his unique perspective on life and technology through the metaphor of an inverted tree. Gaurav emphasizes the necessity of understanding the business and customer service roles to foster innovation and balance risk with optimism, particularly in technology adoption.
This week's CIO in the Know podcast features Cindy Stoddard, Adobe's SVP and CIO, discussing the evolving role of CIOs in the AI era. Key topics include addressing past technical debt, the importance of infrastructure, work-life balance, and fostering a people-centric culture. Cindy emphasizes the significance of curiosity and strategic human connections in leadership.
The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
Read More NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
It seems every conversation touches on AI. AI is everywhere. At the same time, CIOs and CEOs are growing in their fatigue with AI conversations. Part of the problem is that vendors are adding ‘AI’ to everything and making it hard to…
Read More CIO In The Know – AI or not to AI. That is the question…and how.
Cisco launched an AI-fueled security offensive that changes how enterprises will think about XDR, SecOps, and the future of cyber defense. Cisco, well-known and respected for their network equipment including switches, routers and firewalls is facing the next era of…
Read More Cisco Just Redefined AI Security – And It’s Coming for Your Threat Stack
