Building a technology strategy to support business transformation

Companies right and left are looking for ways to transform their business. Changes to customer demand and operational functions are key business transformation drivers. Companies need to make decisions faster and with more accuracy. In order to effectively manage business…

Stop serving me butter pasta. I ordered mac and cheese.

Classic Boxed Mac and Cheese in a White Bowl Does this sound familiar? Those of you with little ones may relate. But it also represents to a scenario playing out right now between B2B vendors and customers…again and again. This…

Starting with the customer and working backwards with Prakash Kota

This week I’m joined by Prakash Kota who is the Chief Information Officer for Autodesk. In our discussion, we talk about how Autodesk changed from a company that shipped software to a subscription-based business. We talk about the role of…

The unique value a CIO brings to customer engagement with Colleen Berube

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to…

The customer and digital sovereignty are central to transformation with Les Ottolenghi

This week I’m joined by Les Ottolenghi who is the EVP and CIO for Caesars Entertainment. In this episode, Les shares his perspective on how the CIO sits at the epicenter of strategy, execution and value creation within the enterprise.…

Generating IT value by solving business problems with Mark Settle

This week I’m joined by Mark Settle who is the Chief Information Officer for Okta. Mark has served as CIO for a number of companies prior to his role at Okta including IHS, BMC, Corporate Express, Arrow and Oxy. Mark…

Great employee experiences lead to great customer experiences with Ashwin Ballal

This week I’m joined by Ashwin Ballal who is the Chief Information Officer for Medallia. Ashwin has served as CIO for companies of different sizes and is Medallia’s first CIO. One of Ashwin’s passions is customer experience. In our conversation,…

The CIO’s role in customer engagement with Stuart Appley

In this episode, I’m joined by Stuart Appley. Stuart has served as the CIO for both Shorenstein and Walden International. He is currently the Managing Director for Digital and Technology at CBRE. In addition, Stuart serves on a number of…

Salesforce bridges the customer engagement gap for growth at Dreamforce

Last week was Salesforce’s Dreamforce conference in San Francisco with a whopping 170,000+ attendees. Even so, what were the key takeaways? Today, many enterprises are either Salesforce customers and follow the space closely as it pertains to a key element…