Each year, I revise the CIO playbook to reflect the changing agenda for the CIO. Over the past several years, the role of IT has seen dramatic change within the enterprise. 2023 is no exception as a few focus areas…
Tag: Customer Experience
IT’s Critical Role in the Business Transformation Journey
Companies across the globe are focused on leveraging technology to drive transformation in their business. The combination of shifting customer requirements and changes in operations is driving the need to accelerate how companies conduct business and engage with their customers.…
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Re-Imagining the Car of the Future
The automotive space is changing at a rapid clip. Much of this change is driven by a combination of changing customer requirements and new technology not previously available. With this sophistication comes complexity for the entire automotive ecosystem. In a…
As CIO, preparing for the new normal
2020 threw a curve ball to every business and IT organization on the planet the likes nobody has ever seen. In the first quarter, there was uncertainty as to how serious the pandemic would get and the impact to our…
Stop serving me butter pasta. I ordered mac and cheese.
Classic Boxed Mac and Cheese in a White Bowl Does this sound familiar? Those of you with little ones may relate. But it also represents to a scenario playing out right now between B2B vendors and customers…again and again. This…
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How Next-Generation ERP Meets Emerging Business Challenges
The COVID-19 pandemic crisis and following economic crisis have caused companies to rethink their traditional business operations. As companies navigate new realities following the pandemic and economic crisis, they need to rethink their business strategies on multiple fronts: internal business…
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