IT’s Critical Role in the Business Transformation Journey

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Companies across the globe are focused on leveraging technology to drive transformation in their business. The combination of shifting customer requirements and changes in operations is driving the need to accelerate how companies conduct business and engage with their customers.

IT organizations are perfectly positioned to support these changes. But IT must evolve with the business and change how it leverages technology.

Data drives business

Executives need in-depth insights from data to help them make critical business decisions around customer engagement and business operations. As customers engage at the edge along with sensors, cameras and the myriad of devices, IT organizations need to parse and leverage this data into useable information. In the past, operational data might be organized into reports for action to be taken. Today, the sheer amount of data and speed at which decisions are needed make these past processes challenging.  

Sitting at the heart of these changes is the ability to shift as needed. As customers change, so must the way they engage with any given company. For many, this means a shift toward more technological connections. Pair that with increased leverage of data and one can quickly see the growing demand for technological emphasis.

To address the changing landscape, IT must shift the role it plays within the company.

Speed through automation

The speed of business is increasing rapidly. Customer demands are changing. When searching to make a purchase or looking for additional information, they expect immediate (and highly relevant) results. The customer requirements are constantly changing, and the underlying IT operations need to accommodate this. Speed is key.

Companies need to consider how and where to appropriately insert automation and application workflow orchestration into their business processes. Application workflow orchestration brings two things to the mix: Increased speed and reduced errors. It allows companies to provide responses to customers in real time. For underlying business operations, it identifies problems and automatically reroutes issues while avoiding disruptions in the business operations.

Requirements will change over time. As such, IT organizations need to consider how to rapidly scale up and down while at the same time be prepared to move sideways. As customers’ needs change, so must the underlying technology.

IT organizations need to ensure their IT operations are up to speed with the changing requirements and built to address change. For many organizations, this means a dramatic shift to how they operate and integrate.

DevOps at the heart of IT

Similar to how underlying technology needs to shift, so must organizational processes to support a more fluid operation. As business requirements change, IT organizations need the ability to rapidly develop and deploy new applications and services. The traditional way of operating in silos will only slow down the organization and create more business challenges.

Companies have long since passed the point where throwing more people at a problem will solve it. There is simply too much complexity. The combination of these actions position the IT organization to best support an ever-changing business and ultimately serve customers with the best service. 

For more information, check out BMC’s new infographic and eBook on The Fully Operational Modern Enterprise to get insights from me and other influential leaders in DevOps and IT. 

This post is sponsored by BMC

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