The Cognigy acquisition isn’t just about bots – it’s about owning the CX orchestration layer of the autonomous agentic AI enterprise. NiCE announced its intent to acquire Cognigy for ~$955 million in a strategic move that should send ripples through the CCaaS and CX…
Read More NiCE Ups the Ante in CX AI – Cognigy Deal Puts Rivals on Notice
Enterprise executives aim to accelerate and differentiate their businesses by utilizing data more effectively, with AI serving as a catalyst. To enhance decision-making speed and direction, organizations must address the complexities of data governance and focus on aligning insights with core business objectives. Starting small while accelerating processes fosters greater organizational agility and performance.
Companies across the globe are focused on leveraging technology to drive transformation in their business. The combination of shifting customer requirements and changes in operations is driving the need to accelerate how companies conduct business and engage with their customers.…
Read More IT’s Critical Role in the Business Transformation Journey
In the not too distant past, the infrastructure world was a fairly simple place. There were servers, storage systems and networking equipment. The combination of these three raw materials provided the foundation for many applications and companies. Over time, the…
Read More From Edge to Cloud: Understanding the Infrastructure Delivery Spectrum
Enterprises around the globe are facing disruption from a number of different directions. To combat this disruption, they increasingly turn to cloud computing. Cloud computing is the single biggest opportunity for organizations to dramatically change how their business operates through…
Read More How cloud is changing the business and IT landscape
