Storage Failure in the Cloud

Is storage in the cloud a failure? I’ll answer that further down…read on.

It started with a story in the Boston Globe on March 21, 2009:

http://www.boston.com/business/technology/articles/2009/03/21/data_backup_firm_sues_2_hardware_suppliers/

That spawned a series of threads on the failure of Cloud Storage. Carbonite’s CEO, Dave Friend posted a note to their blog:

http://www.carbonite.com/blog/default.aspx

But isn’t the real issue here how cloud storage is strategically used? Those that have managed storage in data centers know that disk drives are mechanical devices. They fail. Terms like MTBF (mean time between failure) become metrics of interest. But in the end, there are still drive failures.

Knowing that, processes are put in place to mitigate the risks. Logical and/or physical redundancy is a common means of mitigation. Storage vendors have built technologies around this very issue. When building systems in data centers, designs take these risks into account.

When evaluating storage providers (cloud or otherwise), why not ask questions about their systems? What class of services does it provide? Can you use the ‘trust buy verify’ model to validate their claims? If there is concern about their ability to provide the robust service you’re looking for, why not duplicate the data?

In addition to logical redundancy (ie: RAID, etc), physical diversity (ie: geo-diversity) can also play a role. It is possible for the storage vendor to provide geo-diversity. But that locks you into one vendor’s service. What happens if they have a failure? The question should be no different than if you’re talking about your own internal data center’s storage sub-system.

Why is Carbonite taking all the heat? Maybe they did make some poor decisions. I can’t validate that. But as a customer, I’d be asking other questions before I placed all of my eggs into any vendors basket.

So, that gets me to the root issue: Is the right strategy being used when considering cloud storage? I don’t think so. Which then answers the next question: Is storage in the cloud a failure? No. But there is much to consider before proceeding.

Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across a number of industries including financial services, healthcare, major airlines and high-tech. Tim’s work differentiates and catapults organizations in transformative ways through the use of technology as a strategic lever. Tim takes a provocative, but pragmatic approach to the intersection of business and technology. Tim is an internationally renowned CIO thought leader including Digital Transformation, Cloud Computing, Data Analytics and Internet of Things (IoT). Tim has served as CIO and other senior IT roles with global organizations such as Konica Minolta/ All Covered, Stanford University, Knight-Ridder, Philips Electronics and National Semiconductor. Tim is also the host of the CIO In The Know (CIOitk) podcast. CIOitk is a weekly podcast that interviews CIOs on the top issues facing CIOs today. Tim holds an MBA in International Business with Honors from Golden Gate University Ageno School of Business and a Bachelor of Science degree in Computer Information Systems from Golden Gate University.

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