In this podcast episode, Colleen Berube, CIO of Zendesk, discusses the evolving role of the CIO in enhancing customer engagement. She emphasizes the importance of a holistic understanding of customer experience and the need for CIOs to lead organizational changes. Berube shares insights on leveraging data and maintaining humility in leadership.
Tag: CIO
The cost of awesome – Turning CHAOS into Order with Mitch Davis
In this episode, Mitch Davis, CIO of Dartmouth College, discusses transforming IT chaos into order and fostering a change-positive culture among clients. He emphasizes the importance of delivering great experiences, enhancing diversity within IT, and positioning the role of CIO as a strategic leader rather than just a service provider.
The customer and digital sovereignty are central to transformation with Les Ottolenghi
In this podcast episode, Les Ottolenghi, EVP and CIO of Caesars Entertainment, discusses the crucial role of CIOs in strategy, execution, and value creation. He shares insights on modernizing legacy systems to enhance customer engagement, emphasizing the importance of data privacy and understanding customer behavior through technology, ultimately driving business success.
Enabling the millennial and Gen Z workforce with Wendy Pfeiffer
In a recent podcast episode, Chief Information Officer Wendy Pfeiffer discusses the evolving role of CIOs and the necessity for IT to adapt to the preferences of a workforce predominantly made up of millennials and Gen Z. She emphasizes the importance of software as an integral part of modern business while urging IT leaders to embrace diversity and revolutionary changes in technology practices.
Unpacking the IBM Red Hat Conundrum
IBM just closed the massive $34 billion acquisition of Red Hat and is about to announce their first quarter of earnings post-close. Beyond the fact that IBM overpaid for Red Hat, now it must produce to make up the gap.…
HPE paints a fresh vision that addresses the enterprise demand
HPE invited me to join them for the HPE Open House at their new headquarters in San Jose. During the two-day event, the HPE leadership team shared their perspective on enterprise challenges and their vision to address the changing demand.…
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Five things critical to the future of SAP and their co-CEOs
Just a few days ago, SAP announced earnings and a significant change to their CEO leadership. After a good run leading SAP, Bill McDermott is stepping down to make way for Jennifer Morgan and Christian Klein to take co-CEO roles.…
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Using technology as a business game changer with Mark Tonnesen
In this podcast episode, Mark Tonnesen, CIO at Freedom Financial Network, discusses emerging technologies and their impact on business operations. He emphasizes a balanced leadership approach, leveraging diverse experiences to drive innovation. Tonnesen highlights the importance of personalized customer experiences, automation, and enhancing employee engagement to create significant business value, particularly in regulated industries.
A candid conversation about the CIO role with Ben Haines
In a recent podcast, Ben Haines, CIO of Verizon Media, discusses the evolving role of the CIO, emphasizing a shift from a purely technical focus to a strategic business perspective. He advocates for engaging with the helpdesk to understand business needs and highlights the importance of embracing failure as a learning opportunity.
Charting the path forward for VMware
VMware has long served as a key partner for enterprises. For roughly two decades, their VM-based technology and management tools served as a solid base to support enterprise applications. Over the past decade, the enterprise applications have shifted in new…