Business CIO

Outages happen. How prepared are you for the next one?

Significant outages hit several major firms today including United Airlines, New York Stock Exchange (NYSE) and the Wall Street Journal. And that was just this morning alone. While many suggest a correlation between the three, I will leave that to the experts.

The point is, outages happen. How prepared you are and how you respond to the next outage is what matters.

DR/ BC: Not new and still broken

The bottom line is that disaster recovery and business continuity is not new and is still broken. IT organizations have cobbled together solutions for decades with limited success. There are shining lights but often they are startups based on an entirely different culture.

Are you only using backups? How do you know you’re backing up the right information? Is that enough? Generally, the answers are less flattering than most would want.

Redundancy doesn’t cut it either. Organizations continue to build redundancy into systems to the point of over complicating systems. And complication leads to greater risk of missing a step along the way

Today, backups and redundancy is not enough. Building to increase the number of 9’s of uptime is not the answer either. Organizations need to go beyond that.

Time to streamline

There are a number of ways this problem can be resolved. DR/ BC is a must but not using traditional means. Investment is needed, and there are clever solutions available today. This is more than just a technology problem. It involves process, organization and culture. Think about DevOps. Think about how to streamline.

 

Remember: The more the complicated the system, the longer to troubleshoot. And the greater the risk to both the company and its customers. How prepared are you for the next outage?

Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across a number of industries including financial services, healthcare, major airlines and high-tech. Tim’s work differentiates and catapults organizations in transformative ways through the use of technology as a strategic lever. Tim takes a provocative, but pragmatic approach to the intersection of business and technology. Tim is an internationally renowned CIO thought leader including Digital Transformation, Cloud Computing, Data Analytics and Internet of Things (IoT). Tim has served as CIO and other senior IT roles with global organizations such as Konica Minolta/ All Covered, Stanford University, Knight-Ridder, Philips Electronics and National Semiconductor. Tim is also the host of the CIO In The Know (CIOitk) podcast. CIOitk is a weekly podcast that interviews CIOs on the top issues facing CIOs today. Tim holds an MBA in International Business with Honors from Golden Gate University Ageno School of Business and a Bachelor of Science degree in Computer Information Systems from Golden Gate University.

3 comments on “Outages happen. How prepared are you for the next one?

  1. Tim, I truly appreciate your thoughts and writing on this, as it is certainly something that needs to be addressed. I am going to leave my comments here – but they are my opinion, not my company’s. Having 30 years of recovery experience with a 100% success rate we build availability into our production and recovery solutions, for our clients, leveraging our intellectual capital and vast experience of building and purposefully breaking many data centers every day. One of the key areas we see gaps from companies is testing. Without testing organizations will fail to meet their recovery time objectives during a disaster. Prior to testing, there must be a plan (often times not updated, and thus creating a discrepancy between Prod & DR), and before a plan their has to be a strategy (very often not in place). Lastly in many cases – we see IT folks that should be focusing their efforts on getting production back up and running, but instead spending their time trying hard to get recovered in the second site. By leveraging a 3rd party with proven experience in creating resilient enterprises, organizations can get their IT team back to focusing on driving innovation and ensuring IT stays credible to the business. It reminds me of my tweet earlier today: Focus on innovation not running systems to avoid being Ubered: Be an instigator of digital disruption http://ow.ly/PknTq – Sincerely, Adam Shorr https://www.linkedin.com/in/adamshorr

    Like

  2. Pingback: Episode #24: A Changing Mindset for Disaster Recovery w/Tim Crawford

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.